Nicole Zimmermann

Born in Germany, Nicole first began her career as a consultant at Deutsche Telecom Consulting and over the next twenty years would go on to work with T-Mobile and Western Union in Europe and the US, joining Western Union in 2007 as a Regional Marketing Director.
In 2011 Nicole relocated to Denver, Colorado and took on a newly created role to lead the Global Marketing Strategy, Planning and New Customer Segment Development team. Her role expanded in 2012 to include the Global Customer Relationship Management and Loyalty programs.
In 2014 Nicole took on a role in the newly built Transformation Office to support projects around customer experience, marketing, and network productivity. This work transitioned into a companywide change management program called “WU Way.” Nicole was selected amongst 10 high potentials to develop and implement the cultural change journey and lean management principles from June 2016 to May 2018.
Following her time on the WU Way team, she joined the Global Payments business unit as Head of Customer and Marketing, to manage our global customer, marketing and communications teams who are responsible for driving the strategic segment marketing and customer experience programs, activities and campaigns.