Survey Goals & Methodology 1. Assess current state of bank industry trust 2. Identify what financial decision makers globally believe are the key factors to drive increased trust in the banking sector as well as individual banks 3. Topline look at which banks are doing the most to rebuild trust vs. not

As we run up to the General Election with all the political and economic uncertainties this generates it is difficult to get people interested in the longer term assessment of market prospects. Focusing on the micro variations in policy only adds to the feeling that perhaps in the real world the overall impact of the final election result on the mortgage market will be small in the medium term. In many senses it is the economics of the situation and the need for balance sheet adjustment from both government and consumers that is driving the final outcome.

T he creditor insurance industry in the UK is now going through a process of regenerating itself and working out what the right product set is. But with the reputation of the product at its lowest ebb and with the Competition Commission remedies package yet to be finalised, how should the insurance industry deal with the issue and will it be able to cope with continued regulatory involvement?

What lessons can we take from the experience? How can valuers add value to the lenders decision making process? Has the valuation profession been dealt a fatal blow? Was this all a predictable accident waiting to happen? Is there a way to work together? Are things really as bad as some would have us believe? What are the implications for lenders, investors, valuers and tenants?

Funding the UK mortgage industry - an action plan

The external factors and strategic issues facing retail banking today, which when combined provide the perfect environment for mobile banking to move beyond an early adopter service to one that has appeal and relevance to the mass market.

The evolution of the mobile platform and an overview of how financial services brands have taken advantage of the new technologies. We will examine what the mobile platform looks like today and the consumer’s view of the mobile internet, before looking at how marketers can engage with the platform including a few examples.

Is the drive for revenue across private banks and wealth managers impacting on the quality of service we offer our clients? What should we be delivering and what should they expect from a premium service ? Are we short-changing clients by simply applying 'off the shelf' solutions? Should they, in fact, expect a 'luxury' bespoke experience more akin to the VIP propositions in other service industries?

Brand Positioning for Future Success

Achieving cultural change in the banking environment